Returns

There are several reasons why products may be returned. You should be aware that there are certain CONDITIONS that must be met or taken into account depending on the return method.

1. For product purchase withdrawal

Returns of our products (purchase withdrawal) are accepted, provided that 14 days have not passed since the receipt of the product and that the product is in the same condition as when it was delivered. You must keep the instructions, documentation, and original packaging. It must be presented in perfect condition, without being dirty, stained, with odors, mistreated, or with damage caused. Only returns of products that have not been used or modified in any of their parts and that retain their original packaging in perfect condition will be accepted (essential for processing any return).

Once the item has been received and after examining it, we will inform you if you are entitled to a refund of the amounts paid for the purchased item(s). In the event of exercising the right of withdrawal, the customer will be required to cover the return costs, with Mesabliss being obliged to refund the amount paid for the purchase, including the costs of the initial shipment.

For returns of material for any reason not attributable to Mesabliss, where the initial order included free shipping, the customer will be charged the amount corresponding to the return of the product from their home to our warehouses, depending on the quantity of material / weight / number of packages returned.

ATTENTION!!!: For any type of return, you MUST keep the original packaging boxes. If not, no return will be processed.

SPECIFICITIES OF PURCHASE WITHDRAWAL:

• If the customer wishes to withdraw from their purchase and it has not been delivered to the carrier, the refund of the amount paid will be made within the following 15 business days after receiving the email confirming the withdrawal. The refund will be made, whenever possible, by the same payment method used for the purchase.

• If the customer wishes to withdraw from merchandise that has already been delivered to the carrier, the customer must pay the transportation costs, even if they have not yet received it at their address. The refund will be made within the following 20 business days after the returned product has been received at the warehouse. The refund will be made, whenever possible, by the same payment method used for the purchase.

• If the customer wishes to withdraw from merchandise that has already been received, they must pay all return costs. The refund will be made within the following 20 business days after the returned product has been received at the warehouse. The refund will be made, whenever possible, by the same payment method used for the purchase.

2. Due to product breakage/damage during shipping

We remind you of the legal obligation of the recipient (Article 366 - Commercial Code) to verify the merchandise at the time of delivery, and in case of visible defects, never sign for the merchandise as compliant at the time of delivery; in this case, an immediate claim must be made to the carrier by written reservation on the carrier's delivery note. If the merchandise has deteriorated during transport to the point of being unusable, the recipient is not obliged to accept it, and if rejected, must inform us immediately by email (info@mesabliss.es) or by WhatsApp message at 652 05 87 20.

Claims for breakage or damage in transit notified after 48 hours following receipt of the merchandise will not be processed. To proceed with the replacement of material broken or damaged by transport, the customer must send photographs of the damage to the received items and a photograph of the shipping label to the email: info@mesabliss.es. In this case, Mesabliss assumes the transportation costs for replacement or exchange.

If the merchandise cannot be checked at the time of receipt, it must be indicated on the carrier's sheet that the customer is satisfied pending examination. Once the merchandise has been received at your home, you must proceed to examine it for possible damage caused during the transportation process. In case of any damage or hidden defect, the customer must notify us of the incident within a maximum of 24 hours from the receipt of the merchandise. Failure to follow the aforementioned guidelines will complicate the claim process by the manufacturer/supplier.

In the event that the merchandise is received by a third party, the buyer agrees to inform them that the merchandise must be inspected. You accept responsibility for any loss or damage if someone signs on your behalf and does not perform the relevant checks.

ATTENTION!!!: For any type of return, you MUST keep the original packaging boxes. If not, no return will be processed.

3. Due to order shipping failure/error

When the NON-receipt of a product in the shipment has been detected, the product differs from what was requested or does not meet the required characteristics listed on the Website, the customer has a period of 24/48 hours from receipt of the same to notify the incident.

In the event that the product sent does not correspond to the one the customer ordered, Mesabliss will cover the costs of collecting the incorrect product and delivering the correct one.

ATTENTION!!!: For any type of return, you MUST keep the original packaging boxes. If not, no return will be processed.

For more information, you can contact us through the following channels:

EMAIL: info@mesabliss.es